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FAQ

How long is your shipping time?
This depends on where you are located. The shipping time to US is about 4-7 working days and to other areas is about 5-15 working days.



Where is my order now?
To track your order, please go to

https://www.17track.net/en

Enter your tracking number and you can track your order.



What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.



What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en

Enter your tracking number and you can track your order.



I have not received any confirmation email.
For this matter, please send an Email to support@tpbuysonline.com

Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.



I want to return or refund!
For return product or refund, please read our Return Policy first.

If you insist, please send an Email to support@tpbuysonline.com

Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.



How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email support@tpbuysonline.com



How to get my discount?
There are several ways to get discount from our website.

*Join in our Facebook group, or follow our Instagram to enjoy latest events!

*Log in our website and register, then you can always get latest discount via E-mail!

 

How to Pay?

 What kinds of payments are accepted?


When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.


On iPhones, you can use Face ID, Touch ID, or passcode to unlock your device. On Android devices, you can use the face or fingerprint scan, PIN, or Pattern to unlock your device (depending on what device lock is set up on your device). You should be automatically directed to your PayPal home screen when completed.


You can also follow this link to Setup your passkey.


Passkeys for PayPal require a device that runs at least iOs 16, macOs Ventura, or Android 9. For web use, a Safari or Chrome browser is required.